Reference

How dadexch Handles Your Personal Data

Q: How can I request a copy of the data dadexch holds on me?

Send a request to support@dadexch.co from your registered email address. We will verify your identity and send a data export within seven working days. The export covers account details, transaction history and any communication logs.

Our privacy policy sets out exactly what personal data we collect when you open an account, how we use it, and the rights you hold over it.

Data collected only for account operationNo sale of personal data to third partiesYour right to access and correct recordsEncrypted storage for all account dataGoverned by applicable Indian data law

Explore the lobby Read FAQ

Data We Gather and Why We Need It

dadexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on dadexch we collect the details you provide directly — your name, contact address, date of birth and the payment identifiers linked to your deposits and withdrawals via UPI, Paytm or PhonePe. We also log technical data such as device type,

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IP address and session activity to keep your account secure and working correctly. Financial transaction records — including UPI reference numbers and Paytm or PhonePe transaction IDs — are held for the period required under applicable law, after which they are deleted or anonymised. We do
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not collect data beyond what is necessary for your account to function, and we do not share it with advertisers. Your eligibility to hold an account depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through the channels below.

Privacy Email Write to our dedicated privacy address at [email protected] and describe your request — access, correction or deletion. Include your registered contact detail so we can locate your account record without delay.

Live Chat Open the live chat window inside your account dashboard and select the privacy topic from the menu. An agent will confirm receipt of your request and pass it to the privacy team within one business hour.

Help Centre Ticket Log in and raise a ticket through the Help Centre, choosing the Account & Privacy category. You will receive a ticket number by email so you can track the status of your data request end to end.

HOW WE PROTECT DATA

Our Six Commitments on Data Handling

Every commitment below reflects a specific practice we follow inside our systems — not a vague promise.

Cookie Control

We use cookies to keep your session active and remember your lobby preferences. A cookie banner on first visit lets you accept, reject or manage non-essential cookies, and you can change those choices any time via your browser settings.

Account Security

Your account is protected by password hashing, HTTPS-only access and optional two-factor authentication. We flag any login attempt from an unfamiliar device and email you immediately so you can confirm or dispute it.

Data Retention

Active account data is held for as long as your account remains open. After closure, we retain records only for the minimum period required under applicable Indian law, then delete or fully anonymise them on a rolling schedule.

Third-Party Access

We share data with payment processors — UPI networks, Paytm and PhonePe — solely to complete your transactions. These processors are contractually bound to use your data only for that purpose and must not retain it beyond settlement.

Your Right to Correct

If any personal detail we hold is inaccurate — a misspelled name, an old phone number — you can update most fields directly in Account Settings. For fields that require identity re-verification, contact us and we will process the correction within three working days.

Policy Change Notices

When we update this policy in a material way, we post a notice on the platform and email your registered address at least fourteen days before the change takes effect, giving you time to review the new terms before they apply.

Common Questions About Your Privacy on dadexch

The questions below cover the data rights and privacy practices we hear about most. If your question is not listed here, contact us through any of the channels in the Privacy Contact section above.

We collect your name, email address, phone number, date of birth and the payment identifiers you use — such as your UPI ID, Paytm mobile number or PhonePe linked account. We also log device and session data for security purposes.

No. We do not sell, rent or trade your personal data to any third party for marketing or any other commercial purpose. Data is shared only with payment processors who need it to complete your transactions.

Send a request to [email protected] from your registered email address. We will verify your identity and send a data export within seven working days. The export covers account details, transaction history and any communication logs.

Yes. Submit a deletion request through email or the Help Centre. We will close your account and delete personal data not required under applicable Indian law. Records tied to financial compliance obligations are retained for the legally required period, then removed.

Transaction records — including UPI reference numbers and Paytm or PhonePe IDs — are held for the minimum period required by applicable Indian financial regulations. After that window closes, records are deleted or fully anonymised on a scheduled basis.

You may raise a complaint directly with our privacy team at [email protected]. If you are not satisfied with our response, you have the right to escalate to the relevant data-protection authority under applicable Indian law.

We use essential cookies to maintain your session and optional analytics cookies to improve the platform. On your first visit you can accept or decline non-essential cookies. You can update your choices at any time in your browser privacy settings.

How dadexch Handles Your Personal Data

Reach Us About Your Privacy Rights

Our Six Commitments on Data Handling

Cookie Control

Account Security

Data Retention

Third-Party Access

Your Right to Correct

Policy Change Notices

Common Questions About Your Privacy on dadexch

01 What personal data does dadexch collect when I open an account?

02 Does dadexch sell my personal data to other companies?

03 How can I request a copy of the data dadexch holds on me?

04 Can I ask dadexch to delete my account data?

05 How long does dadexch keep my transaction records, including UPI and Paytm data?

06 What are my rights if I believe dadexch has mishandled my data?

07 Does dadexch use cookies and how do I manage them?

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